FAQ

Frequently Asked Questions

Before you place your order

How much does shipping cost?

Shipping costs will vary depending on the shipping destination and the number of items that you purchase and it will calculated after you confirm your shipping address. please kindly find shipping rates here

 

How long will it take to ship my order?

Please allow up to 1-4 business days for your order to process. For hand made cases please wait 6 working days for crafting time. We ship out orders Monday-Friday, excluding Saturday, Sunday and holidays. Once your order has been sent out to be shipped, you will receive a tracking number to follow your package!
To view estimated shipping times for your orders, please visit the Track Your Order page. You can track your package's delivery progress at any time from this area.

I'm having issues placing an order.

We're sorry to hear that you’re unable to place an order. Please contact Customer Service and we will work on resolving the issue as quickly as possible. service@greatwaveshop.com

 

Order status questions

What is the status of my order?

You can keep track of your order at any time by visiting here 

I need help with a late order.

Orders from our store vary by shipping location
If your order has not arrived after 30 business days, please contact customer service at service@greatwaveshop.com
You can keep track of your order at any time by visiting here 

My tracking number isn't working.

Please allow up to 3 business days for your tracking number to start moving after your initial shipping notification. If there is a problem with the tracking number you received after 3 business days, please contact us through email for further assistance.

Delivered, but not delivered

All of our shipments include a tracking number with delivery confirmation. If the tracking information confirms that the item has been delivered to your delivery address but you have not received your order, please contact your local post to investigate the issue. We cannot be held accountable for packages where tracking information states the package has been delivered to your order address.

 

Modifying or changing an order

I'd like to modify my order.

Because our orders are custom produced, we offer address changes for a short period of time after your order is placed. To see if your order is still eligible to be changed, visit here 

I'd like to cancel my order.

Because our orders are custom produced, we offer order cancellations for a short period of time after your order is placed. To see if your order still qualifies for cancellation, visit here

 

Payment

What payment methods do you accept?

We currently accept the following forms of payment:
Credit Cards: We accept Visa, American Express, Mastercard
Debit Cards: We accept debit cards featuring the Mastercard or Visa logo. If you’re paying with a pre-paid debit card, you must register them before using them for online purchases. You can do this by following instructions on the card or contacting their own support teams.
PayPal: PayPal allows members to have a personal account linked to any bank account or credit card for easy payment at checkout.

How secure is my payment?

We take your security very seriously by verifying each transaction with the credit company and processing only those orders if the credit company so authorizes it. In the case of a suspicious or declined transaction, our company may contact you to confirm the validity and ensure your identity or cancel that order with full notification.
On credit/debit cards, CVV verification is required before any order can be completed. Additionally, most credit cards and Paypal offer buyer protection for online purchases. Please contact them directly for specific details as it may vary from one financial institution to another.
Our website protects your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input at 128-bit strength. This is often symbolized on most web-browsers by a small padlock appearing on the bottom bar of the window and the address of the window changing from https:// to https://, meaning a secure connection. In the event that an order cannot be completed, please contact our Customer Service. If our website cannot establish a secure connection, we will not risk your confidential information (it will not be transmitted).

Is my credit/debit card charged as soon as I order a product?

Yes, your charge is processed immediately. It may show up initially as an authorization on your account, and then, as it is accepted it will show as a charge on your statement.